In order to avoid all worries and stress, leave all jewelry and valuables at home – don't bring them with you. The SPARK CLUB does not take any responsibility for your personal belongings.
We understand the desire to keep in touch. But because the SPA philosophy is linked to providing environment for a tranquil and stress-reducing experience, it is best to leave cell phones silent оr turn them off before entering the SPA zone.
Please have in mind that the SPA is a haven of tranquility. In the relaxation zone and elsewhere, keep conversations at a low volume.
What if I am late for my appointment?
Arriving late will simply reduce the time for your treatment, potentially reducing its effectiveness and your pleasure. Your treatment or training will end on time so that our next client is not delayed. As a courtesy to our therapists, trainers and other clients, please give us 2 hours notice to cancel or reschedule your appointment. We would still appreciate a call so that we can offer the appointment to another client.
About the therapies
Your therapist or trainer will enjoy knowing your thoughts and will like to clarify any issues you may have. If any part of your experience is unsatisfactory, first tell the therapist/trainer. If the response isn't helpful, speak to a manager on duty or call Vessela Schenk on +359 888 558 285.
All therapists will properly drape you, so private areas are always covered. Therapists should not be present while you are getting on or off the table and they keep you covered at all times except for the area of the body they are massaging.
Using shared facilities
To make sure we provide high health and hygiene standards, you must shower, using the showers provided in the changing areas or poolside, before entering the swimming pools, steam rooms, or saunas.
When enjoying the sauna, always sit on your towel. The towel will protect your skin and the wooden materials from the body fluids. The Guests are required to always appear with suitable, clean footwear /slippers, sneakers/ at all times in all areas. Do not step into the sauna with rubber flip-flops. The rubber material evolve unpleasant and unhealthy odors.
Share public space respectfully with other SPARK CLUB visitors.
For more information or any questions – We are happy to help!